Hi we came to the pool yesterday and our friend started to tell us how a home owner was asking why there was so many people in the pool with out the wrist band and when the guard asked the family.

The man and his family did not have a wristband they threaten the guard and the guard backed off.....

We did find out the person  was not a renter they where staying in Delphin 302...

 I can not believe we have not trained our guard  that if some one treatens them they should have back up and have this person moved from the pool..... this man was making an ass out of our security..

 We asked the rental company if they have back up to help the guard when there is a problem at the pool....seem like every one likes to go hide and this poor guard is left alone

We asked today if there was a report made yesterday about this owner/owners friend and we where told NO....

We need to have our Security Trained so they are not Abused by renters and owners ..... The Guard should't need to take this abuse from any one.

Mr/Mrs Ponzio,

 Back in 2004 when we first bought at Las Palmas I had discussed with the powers to be at that time the security guards roll and what training they received.  I was asking for more stringent policies for Las Palmas and for the guards to be trained better and tighten up on the rules and enforce them.  I was told by the powers to be that the resort did not want to give the impression that it was being run by GESTAPO.  I have worked in Law Enforcement for 33 years and I had offered back then my assistance to help train the guards how to handle situations and difficult people. 

There was one incident that happened at the Baja Pool in 2005 where an owner had a glass container in the water and was asked by another owner to remove the glass container from the pool.  The owner was drunk and he was an OWNER, so he refused.  There were about 20 people in the pool and everyone started telling the man to remove the glass container.  Finally about five or six men in the pool started to approach the guy and were telling him to remove the glass container.  He got out of the pool and left with his glass container.  This situation like the one you are referring to will take the owners banning together to stop the violations and give the security guards the power to enforce the rules.  The guards need to know we will stand behind them as owners.  The guards don't get paid that well and are not going to put their personal safety on the line if they feel they might also be jeopardzing their jobs from talking back to an owner and trying to make eveyone obey the rules.  I think the impression out there is if your a renter the guards might enforce most of the rules if it is an owner the guards probably hang back or walk the other direction.  How many people out there are willling to Correct their Boss?  This is very close to the type of situation we have put them in.  Owners, owners guest, and renters need to all be treated the same and enforcement needs to be the same.  The guards need to know and see that the owners group and the HOA will stand behind them.  If we all want a well run, safe, secure environment at Las Palmas then we have to stand behind our security guards and make sure they know we are standing behind them.  I think you should bring up your concerns at the next HOA meeting or contact the HOA board right now.  I silenced myself a long time ago when I was shot down by the developers managing employees but the resort should now be run by the HOA.  I hope!  Good Luck.   Bruce Turner Grande #204